News

Army Builder / Hero Lab Planned Server Downtime

Sometime in the next two weeks, we’ll be taking the Army Builder and Hero Lab sales & licensing server temporarily offline as part of an upcoming migration to a new data center. This migration will move the server to newer, more powerful hardware and a more reliable internet connection, which will allow us to keep it running smoothly in the future.

Unfortunately, while the server is offline, users will be unable to activate Hero Lab or Army Builder licenses, download data file updates, or make any purchases from our web site. This will hopefully only last a few hours, but may be as long as 1-2 days (possibly with more than one period of downtime) if things take longer than we expect. We will of course work to keep this as limited as possible.

Due to external factors, we may not have much notice before the server goes offline. Because we may not be able to give you prior warning, we recommend that you plan accordingly.  For example, if you’re planning to game with Hero Lab over the next few weeks, we recommend that you make sure Hero Lab and your game systems are up-to-date and licensed on your devices as soon as you can. That way, if we begin migrating the server unexpectedly, you won’t be caught off-guard.

We understand that not knowing when the outage will take place is not ideal for our users, and we hope this prior warning will help you avoid any major inconvenience while the server is offline. Thank you for your understanding.

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