News

COMPLETED: Army Builder / Hero Lab Planned Server Downtime

Today, January 5, 2015, at 12:00 pm (noon) PST, we’ll be taking the Army Builder and Hero Lab sales & licensing server temporarily offline as the final part of our migration to a new data center. This migration will move the server to newer, more powerful hardware and a more reliable internet connection, which will allow us to keep it running smoothly in the future.

Unfortunately, while the server is offline, users will be unable to activate Hero Lab or Army Builder licenses, download data file updates, or make any purchases from our web site. This will hopefully only last 5-6 hours. We will of course work to keep this as limited as possible.

While we only plan to have the downtime last a few hours, we recommend that you plan accordingly.  For example, if you’re planning to game with Hero Lab sometime today or tomorrow, we recommend that you make sure Hero Lab and your game systems are up-to-date and licensed on your devices before our planned downtime. That way, you won’t be caught off-guard.

We understand that same-day notice is not ideal for all of our users, but we hope this prior warning (and our previous announcements) will help you avoid any major inconvenience while the server is offline. Thank you for your understanding.

(01/5/15 – The migration is now completed! Thanks for your patience, everyone.

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