Army Builder / Hero Lab Planned Server Downtime – Monday, June 15

On Monday, June 15, 2015, at 07:00 am PDT, we’ll be taking the Army Builder and Hero Lab sales & licensing server offline as a part of a server upgrade.

Unfortunately, while the server is offline, users will be unable to activate Hero Lab or Army Builder licenses, download data file updates, or make any purchases from our web site. While license activation and downloads should be restored later that day (we expect by noon pacific time), users will be unable to make purchases until Tuesday, June 16.

Due to this downtime, we recommend that you plan accordingly. For example, if you’re planning to game with Hero Lab sometime early next week, we recommend that you make sure Hero Lab and your game systems are up-to-date and licensed on your devices before our planned downtime. That way, you won’t be caught off-guard.

We understand that this downtime may be inconvenient for some users, but we hope this prior warning (and our previous announcements) will help you avoid any major inconvenience while the server is offline. Thank you for your understanding.


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