News

Bug Report Forms Down Temporarily on Tuesday, November 10

Did you submit a bug report through one of our bug reporting forms on Tuesday, November 10 between 2:00-6:00 pm Pacific? Unfortunately, those forms were experiencing problems during that time and it’s possible that your report wasn’t received. To help you determine if you were impacted, we’ve outlined some info below. If you were affected, we’re sorry for the inconvenience that this has caused and we’re thankful for your assistance by resubmitting your bug report.

If you didn’t receive a confirmation email after submitting your bug report during this window, then the bug report was not submitted successfully. To make sure the bug report is received by our teams, you’ll need to submit your bug report again.

For your convenience, a list of bug reporting form links are below:

Hero Lab
Realm Works

We’re sorry for this inconvenience, and we’re very thankful that you’ve resubmitted your bug reports. Feedback from users like you is part of what makes our products trusted by gamers everywhere!

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