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–  Solutions To Common Problems  –

This section of the website outlines various problems that users have encountered with the Army Builder brand roster construction tool. For each identified problem, we have attempted to provide one or more recommended solutions. Please take a look at the list below, since we strive to ensure all reported problems of significance are addressed here. If you have a question that is not covered below, it is probably addressed in one of the other Support sections, so please refer to those sections. If you have questions that are not covered on this website, or if the information provided is not sufficient to solve your particular problem, please contact technical support for further information.

Important! When bugs are reported, an update is usually released shortly thereafter to fix those bugs. Therefore, always make sure that you are using the latest version of the product.


AB crashes on start up.


Do you use Norton or one of the other security tools on your system? More than likely, an update to one of those tools contains a bug that is causing the tool to work incorrectly. Since most of those tools intercept built-in Windows mechanisms, failure to accurately implement things the exact way that Windows behaves will cause programs that rely on those mechanisms to fail. AB relies on the Windows mechanisms for internet access, which are often intercepted by those tools. So it's extremely likely that a bug in the security tool is now causing AB to crash for you.
Have you have tried turning off the automatic updates mechanism from within the product already? That technique usually works for folks who run into conflict problems with internet security tools like this. There's a different approach you can also try to turn off the updates mechanism and hopefully get things running again. Please use the following steps to try disabling updates when AB launches.
1. Go to the Start menu, then to Programs, then to the Army Builder folder.
2. Right-click on the shortcut icon that launches AB.
3. Select "Create Shortcut". This creates a second shortcut that will launch AB.
4. Right-click on the newly created shortcut and select Properties.
5. In the field labeled "Target", you should see the full path to the AB executable. Go to this field and append the following at the end of it: " -disableupdates". Case *IS* important and there MUST be a space between the launch executable name and the new text you add.
6. Click on the OK button to save your change.
7. Use the new shortcut to launch AB.
The above change forcibly disables AB's automatic checking for Updates when it starts up. By disabling the checks, HL doesn't try accessing the internet, which is what is likely causing the crash problem for you. HL uses only standard Microsoft built-in components, so a security tool that patches those components without doing things exactly the same as the replaced Microsoft component is likely causing AB to crash when AB tries to access the internet.
Let me know if this fixes things.


Why can't I get Army Builder to access the internet successfully?


First, make sure that you have an active internet connection by checking access through your web browser. If that's working, then it's probable you have some sort of security or pop-up ad blocking tool installed that is blocking AB's access to the internet. Depending on your security settings with various tools, internet access will be blocked for all programs that aren't known web browsers. To get around this, you need to configure the tool to allow AB to get through.

The way to do this varies with the different security tools, so you'll need to check the documentation for the tool. If you need to specify website addresses to a bypass list, be sure to add the following list: wolflair.com, lonewolfdevel.com, armybuilder.com, and datafilesrus.com. These are the various sites that are commonly accessed by AB for licensing and updates retrieval.


How do I get the graphic icons to appear when I print my roster?


You need to go to the Settings menu and check both the Basic Settings and Roster Construction Settings. Make sure that graphics are set to be shown and that bitmaps are NOT being disabled within printouts.
Please note that AB also detects certain environments where the graphics simply won't print correctly and automatically refuses to print them. This is typically in old Win98/ME environments.