– Support –
If you've got a question about the Army Builder brand roster construction tool, this is the place to start your search. These resources include standard product support information, such as the FAQ, trouble-shooting tips, and a whole lot more. If you can't find the answer to your question here, please post your question on the Army Builder forum or send your question to technical support.
While we strive to reply to support tickets as soon as possible, your message should typically be answered by email within 3 business days. If you don't receive a response within that time, please make sure to check your spam filter.
We've compiled the most frequently asked questions about Army Builder and provided answers in this section.
We've created a discussion forum where users can share ideas about Army Builder and ask questions about the product. Many of the Army Builder "experts" (i.e. seasoned data file writers) participate on the forum, as does our development staff, so you can usually get valuable assistance very quickly through the forum.
If you have created data files for a game system for which no data files have been released yet, we want to know about it! Let us know and we'll happily setup an author account for you. What's an author account? An author account enables you to log into our server and post information about the data files that you've created so that other Army Builder users can make use of your hard work. By simply filling out a short web-based form, you can instantly notify all Army Builder users of your data files via the product's integrated update notification mechanism. To get setup with an author account, please contact technical support for further details.
Here are a few common problems reported by users, along with solutions for them.
Answers to the commonly asked questions about licensing are answered in the Licensing FAQ, which can be found here.
Once you have been issued a license, you can manage it via our dedicated license administration website. If your system code has changed (e.g. due to upgrading your computer), this is where you can re-assign your license and unlock Army Builder again.
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