– Support –
If you've got a question about Hero Lab, this is the place to start your search. These resources include standard product support information, such as the FAQ, trouble-shooting tips, and a whole lot more. If you can't find the answer to your question here, please post your question on the appropriate Hero Lab forum or send your question to technical support.
While we strive to reply to support tickets as soon as possible, your message should typically be answered by email within 3 business days. If you don't receive a response within that time, please make sure to check your spam filter.
If you have bugs to report in the Pathfinder, Shadowrun, or Mutants & Masterminds game systems, please use our bug report forms here:
We've compiled the most frequently asked questions about Hero Lab and provided answers in this section.
For a detailed description of how to transfer custom content (.hl files and .user files) to your iPad, check this document.
For information on the latest updates to Hero Lab, please see the Downloads section. Alternately, you can utilize the integrated Updates mechanism within the product to retrieve all the latest updates you might need.
If you need to manage your license - for example, extending it or acquiring a secondary license - head over to our License Management web site.
Army Builder is a registered trademark of Lone Wolf Development, Inc. The Army Builder logo and the Lone Wolf Development logo are trademarks of Lone Wolf Development, Inc.
Hero Lab, the Hero Lab logo, Realm Works, and Fog of World are registered trademarks of LWD Technology, Inc.
Tournament Ace, Card Vault, Powered By Hero Lab, the Card Vault logo, the Realm Works logo, and the Tournament Ace logo are trademarks of LWD Technology, Inc.
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Other product names and logos are trademarks of their respective owners. See our Legal Details page for further information.