Some common problems with our products can be easily fixed with these solutions.
If you need to change your email address, buy a secondary license, or extend your license for one of our products, head over to our License Management Web Site. You'll need your license number - this can be obtained by going to the License menu within the product and selecting "View License Info".
You can also access the license management system using the links under the License menu within the product. This will auto-enter the license number for you. If you've lost your license number, you can have it emailed to you via the License Management Web Site by entering your email address, just like retrieving a lost password.
If you have bugs to report in the Pathfinder, Shadowrun, or Mutants & Masterminds game systems, please use our bug report forms here:
Submitting your bug through this form automatically files it in our issue tracking system. You should then receive an email confirmation that your bug report was received, including a case number. (If you don't get such an email within 10-15 minutes, please check your spam folder.)
We'll follow up with you regarding the bug within three (3) business days. If we can't reproduce it ourselves, we may ask you for extra information, or a saved portfolio demonstrating the problem.
Thanks for helping us make Hero Lab better!
Questions? Our support forums can be found at forums.wolflair.com. If you have queries about how to use our products, post a thread and we'll see if we can help you out.
If you want to get hold of us by email, you can reach us at firstname.lastname@example.org. Your email will typically be answered within 3 business days. If you do not receive a response within that time, make sure to check your spam filter.
If you have billing questions, please contact our support team at email@example.com. Your email will typically be answered within 3 business days, but we'll do our best to get back to you as soon as we can. If you do not receive a response within that time, make sure to check your spam filter.
As a tiny company, Lone Wolf Development doesn't have the manpower to provide technical or billing support by phone. Please post on our support forums, or email technical support at the address provided above, and we'll get back to you within 3 business days.
Army Builder is a registered trademark of Lone Wolf Development, Inc. The Army Builder logo and the Lone Wolf Development logo are trademarks of Lone Wolf Development, Inc.
Hero Lab, the Hero Lab logo, Realm Works, and Fog of World are registered trademarks of LWD Technology, Inc.
Tournament Ace, Card Vault, Powered By Hero Lab, the Card Vault logo, the Realm Works logo, and the Tournament Ace logo are trademarks of LWD Technology, Inc.
Copyright © 1998-2018 by Lone Wolf Development, Inc. All rights reserved.
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Other product names and logos are trademarks of their respective owners. See our Legal Details page for further information.