– Internet Access Errors –
Errors accessing the internet occasionally occur, and they are usually due to configuration problems on your computer. This guide should help you resolve your problem - please go through it one step at a time.
The internet can occasionally be unreliable, and sometimes the connection between you and our servers can be interrupted for a few minutes. Wait a few minutes, then try again; it's possible, that by that time, internet connectivity will be restored.
If waiting doesn't fix your problem, or if you tried and failed to do the same thing previously, proceed to the next step.
When the "Work Offline" menu item is checked in Internet Explorer, Army Builder and Hero Lab can have problems connecting to the internet. To check this, do the following:
Internet connection issues are often caused by a firewall or internet security software blocking access to our products. In some cases, they can work for months and then suddenly stop allowing connections for no clear reason. This often corresponds to an update of the security software that triggers a change in its behavior.
Please check the settings in Windows Firewall and your internet security software. Make sure that the product is on their "whitelist" or "allow list". Once you've added our product, restart windows, and the product should hopefully resume working as normal.
If adding the product to your whitelist doesn't fix the problem, proceed to the next step.
Some users have incorrect internet connection settings that stop our products from accessing the internet. You can check and fix this as follows:
If this step fixes your problem, you may want to run a virus or spyware check on your computer, to make sure that some rogue piece of software hasn't changed your settings for nefarious purposes.
If you're still having problems and you need to get hold of us by email, you can reach us at firstname.lastname@example.org. Please make sure to have completed the steps above before you contact us.
Army Builder is a registered trademark of Lone Wolf Development, Inc. The Army Builder logo and the Lone Wolf Development logo are trademarks of Lone Wolf Development, Inc.
Hero Lab, the Hero Lab logo, Realm Works, and Fog of World are registered trademarks of LWD Technology, Inc.
Tournament Ace, Card Vault, Powered By Hero Lab, the Card Vault logo, the Realm Works logo, and the Tournament Ace logo are trademarks of LWD Technology, Inc.
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