Windows XP and Vista Users – Hero Lab & Army Builder Updates Mechanism

We have important info for our Army Builder and Hero Lab users! If you use Windows XP or Vista, you may run into issues using the Army Builder or Hero Lab updates mechanisms. That’s because those operating systems fail to enable certain modern security protocols, which are required in order to access some pages on our servers.

If you have Army Builder or Hero Lab installed on one of these operating systems, we’ve put together instructions on how you can securely access our servers. To view those instructions, head over to our website.

Still having problems?

If you’re still having problems and you need to get hold of us by email, you can reach us at Please make sure to have completed the steps above before you contact us, and include that you have attempted the steps indicated on this page but still encounter issues with the updates mechanism.